Hospitality

Question 1

STANDARD RATE METHOD OF BOOKING

Answer

At the time of booking we require an advance of 30% of the total stay as a non-refundable confirmation. In case of cancellation, within 30 days of check-in, it will be possible to use the deposit paid for a future reservation. The balance of the stay will then be on departure.

Question 2

PENALTIES AND CANCELLATION CRITERIA

Answer

From the moment of booking to 30 days before check-in:
30% of the total amount, equal to the deposit already paid.

We will not require further penalties.

30 days to 3 days before check-in: 60% penalty (of the total amount)

From 2 days before check-in to the same day – no-show – early departure: 100% penalty (of the total amount).

Question 3

RATE NOT REFUNDABLE

Answer

Cancellation is not allowed. Upon receipt of booking, we require payment of the total amount of the stay. Tourist taxes are excluded and will be payable on departure.

Question 4

When are CHECK-IN and CHECK-OUT available?

Answer

Check-in is available from 14.30 to 20.30.

For arrivals outside the established range, we kindly ask you to contact us in order to better manage your check-in

Check-out is available by 11.00 am.

Upon our availability you can use the room (and the pool in the months of opening) until 18.00 with a supplement of 40% of the daily amount of the room.

Question 5

When can I swim in the pool? Do I need towels?

Answer

The pool is open from mid-May to end September, is not heated and is open from 10.00 to 19.00. It is necessary to access the pool with the appropriate towels.In the room you will find a pool towel per person included in the rate. Any changes and/ or towels in addition will be considered extra: you can request them at the reception rental cost € 2 each

Question 6

You can stay with our four-legged friends?

Answer

Yes, we accept dogs and cats. We charge € 20 per night for dogs and € 10 for cats. For dogs in the room you will find a kennel and a bowl.

Please see our policy below.

Notices: As they do not have areas specifically equipped for the stay of animals, their circulation in the farm areas is subject to the use of a leash.

The owners are requested to take care of the cleaning and toilet of their pets.

During their absence, the owners should make sure that their animals do not suffer from loneliness with unpleasant consequences not only for their own health but also for the quiet of the farm and the decor of the room. In case of damage to property or persons, compensation will be requested from the owners.

Pets are not allowed in the poolside and in the breakfast room.

Question 7

Is it possible to book lunches and/or dinners?

Answer

Yes, the restaurant Piccola Torre is managed by chef Fiore Grillo and is located in front of our estate. It is open from Tuesday evening to Sunday evening.

Closing day: Monday all day, Tuesday at lunch.

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